Treating Customers Fairly (TCF)

In the UK the FCA (Financial Conduct Authority) has defined six consumer outcomes for Treating Customers Fairly with regard to financial advisers and their dealing with clients. Hockney Stevens have fully embraced these consumer outcomes and have adopted them as part of our philosophy when dealing with clients:

The six TCF outcomes:

  • Outcome 1 - Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture
  • Outcome 2 - Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly
  • Outcome 3 - Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale
  • Outcome 4 - Where consumers receive advice, the advice is suitable and takes account of their circumstances
  • Outcome 5 - Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect
  • Outcome 6 - Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

We feel that having the TCF philosophy embedded throughout the company will give our clients and ourselves the greatest chance of future success and happiness in the business relationship.