Hockney Stevens Investment Services Ltd are Chartered Financial Planners also trading as Hockney Stevens Pension Specialists and Hockney Stevens Chartered Financial Planners. All companies are registered in the Isle of Man and licensed by the Isle of Man Financial Services Authority.
We are committed to safeguarding the privacy of our clients, this privacy policy explains how we use any personal information we collect about you.
What information do we collect about you?
Data handling and confidentiality in respect of any information we collect is of the utmost importance. We collect information about you when you request us to provide you with quotes for our services, engage us for financial planning and financial advice services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data, such as data about your health if this is necessary for the provision of our services.
We try at all times to keep all personal data collected and processed accurate and up to date. We check the accuracy of data when it is collected and at regular intervals thereafter. Where any inaccurate or out-of-date data is found, all reasonable steps will be taken to amend or erase that data, as appropriate.
Information about connected individuals
We may need to gather personal information about your close family members and dependents in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
Why do we need to collect and use your personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
Where special category data is required, we’ll obtain your explicit consent in order to collect and process this information.
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us.
Who might we share your information with?
We will only share your personal information with companies whose systems we use in order to provide you with the services requested by you,
These are tools supplied by 3rd parties for profiling customers and agreements are in place to protect your data in accordance with data protection laws and policies.
We will not share your information for marketing purposes outside our group of companies.
In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy, or legal services as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data, we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures as follows to protect your personal data in transit.
- Telephone and email – should a situation arise that a third party is requesting information about you, your authorization will be gained prior to data being passed on.
- Email – all correspondence containing sensitive data will be sent using our email encryption software, password protected.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime, we may send your details to third party agencies for identity verification purposes.
How long do we keep hold of your information?
During the course of our relationship with you we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
We are also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
- For at least six years after the transaction
- Indefinitely for pension transfers, opt-out business or free standing additional voluntary contributions.
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please contact us by email or letter, contact details below.
You may make a subject access request (“SAR”) at any time to find out more about the personal data which we hold about you. If a SAR is requested it will be dealt with promptly and in any event within a calendar month (this can be extended in the case of complex and/or numerous requests, and in such cases the data subject shall be informed of the need for the extension).
All subject access requests must be sent to our Data Protection Officer.
All communications and actions taken by the data controller (Hockney Stevens Investment Services) are generally free of charge.
You also have the following rights in respect of your personal data:
- The right to be informed of the processing;
- The right to rectification;
- The right of erasure;
- The right to restrict processing;
- The right of data portability;
- The right to object to processing;
- The right to understand automated decision making and profiling.
For more details on how to exercise these rights please contact us.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organization for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Marketing
From time to time, we may send you information about our products and services and those of the other companies in our group, which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post, contact details below.
Cookies
We may use cookies to track visitor use of the website and to compile statistical reports on website activity.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the Isle of Man this is:
Isle of Man Information Commissioner
P Box 69
Douglas
Isle of Man
IM99 1EQ
01624 693260
Email – ask@inforights.im
Changes to our privacy policy
We keep our privacy policy under regular review. This privacy policy was last reviewed 24th July 2025.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
by email at mail@hockney-stevens.com
Or write to us at:
The Data Protection Officer,
PO Box 189,
Douglas,
Isle of Man,
IM99 3DR